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Fahana Loyalty Programme – T´s & C´s
Fahana Loyalty Programme – Terms and Conditions
Effective Date: [April 1st 2025]
Last Updated: [June 5th 2025]
Welcome to the Fahana Loyalty Programme. By staying with us and continuing your visits, you agree to the terms and conditions outlined below. This programme is designed to reward our loyal guests with exclusive benefits that grow with every stay.
1. Eligibility Criteria
- The Fahana Loyalty Programme is automatically activated for guests starting from their third visit.
- No sign-up or app is required. Loyalty status is tracked internally by our team based on your completed stays.
- The programme is open to individual guests only, not corporate or group bookings.
- Guests must be 18 years old or over.
2. Tier Structure and Benefits
- Visit 1: Distinguished Fahana Guest
- Visit 2: Recognised Community Member
- Visit 3: Gold Level – welcome perks and exclusive services
- Visit 4 and beyond: Platinum Level – full access to loyalty privileges
Benefits may include:
- Complimentary upgraded courtesy bottle.
- Free airport transfers or local gift alternatives.
- Early access to booking dates.
- Room selection service (subject to availability).
- Complimentary minibar service.
- Personal discounts.
- Discounts across the Brand's properties.
NOTE: Some benefits are offered as surprise gestures and will not be listed publicly or on the loyalty website.
3. Validity and Expiry
- Loyalty tiers remain valid as long as a guest returns at least once every two (2) years.
- If no visit occurs within 24 months, loyalty status will reset and the guest will need to complete the required visits again to requalify.
Rationale: This timeframe balances fairness for returning guests with operational clarity for managing active members. It ensures benefits are reserved for our truly engaged guests.
4. Modifications and Termination
- FAHANA HOTELS RESERVES THE RIGHT TO MODIFY, SUSPEND, OR TERMINATE the Loyalty Programme and its benefits AT ANY TIME WITHOUT PRIOR NOTICE.
- Any such changes will be updated on our website and apply to all current and future members.
5. Data Protection
- We collect and manage guest data in compliance with the General Data Protection Regulation (GDPR) and Spanish data privacy laws.
- Personal information is used solely for managing loyalty eligibility and providing personalised guest experiences.
- For more details, please review our Privacy Policy.
6. Dispute Resolution
- In the case of disputes or issues regarding your loyalty status or benefits, please contact us at:
📩 marketing@fahanahotels.com
- We aim to respond to all enquiries within 5 business days.
- In unresolved cases, Spanish consumer law will govern the resolution process.
7. Acceptance of Terms
- Continued participation in the Loyalty Programme constitutes acceptance of these terms and any updates posted thereafter.
- If you do not agree to these terms, please notify our team and your loyalty status can be respectfully suspended.
Fahana Loyalty Programme – Terms and Conditions
Effective Date: [April 1st 2025]
Last Updated: [June 5th 2025]
Welcome to the Fahana Loyalty Programme. By staying with us and continuing your visits, you agree to the terms and conditions outlined below. This programme is designed to reward our loyal guests with exclusive benefits that grow with every stay.
1. Eligibility Criteria
- The Fahana Loyalty Programme is automatically activated for guests starting from their third visit.
- No sign-up or app is required. Loyalty status is tracked internally by our team based on your completed stays.
- The programme is open to individual guests only, not corporate or group bookings.
- Guests must be 18 years old or over.
2. Tier Structure and Benefits
- Visit 1: Distinguished Fahana Guest
- Visit 2: Recognised Community Member
- Visit 3: Gold Level – welcome perks and exclusive services
- Visit 4 and beyond: Platinum Level – full access to loyalty privileges
Benefits may include:
- Complimentary upgraded courtesy bottle.
- Free airport transfers or local gift alternatives.
- Early access to booking dates.
- Room selection service (subject to availability).
- Complimentary minibar service.
- Personal discounts.
- Discounts across the Brand's properties.
NOTE: Some benefits are offered as surprise gestures and will not be listed publicly or on the loyalty website.
3. Validity and Expiry
- Loyalty tiers remain valid as long as a guest returns at least once every two (2) years.
- If no visit occurs within 24 months, loyalty status will reset and the guest will need to complete the required visits again to requalify.
Rationale: This timeframe balances fairness for returning guests with operational clarity for managing active members. It ensures benefits are reserved for our truly engaged guests.
4. Modifications and Termination
- FAHANA HOTELS RESERVES THE RIGHT TO MODIFY, SUSPEND, OR TERMINATE the Loyalty Programme and its benefits AT ANY TIME WITHOUT PRIOR NOTICE.
- Any such changes will be updated on our website and apply to all current and future members.
5. Data Protection
- We collect and manage guest data in compliance with the General Data Protection Regulation (GDPR) and Spanish data privacy laws.
- Personal information is used solely for managing loyalty eligibility and providing personalised guest experiences.
- For more details, please review our Privacy Policy.
6. Dispute Resolution
- In the case of disputes or issues regarding your loyalty status or benefits, please contact us at:
📩 marketing@fahanahotels.com
- We aim to respond to all enquiries within 5 business days.
- In unresolved cases, Spanish consumer law will govern the resolution process.
7. Acceptance of Terms
- Continued participation in the Loyalty Programme constitutes acceptance of these terms and any updates posted thereafter.
- If you do not agree to these terms, please notify our team and your loyalty status can be respectfully suspended.