Terms and conditions of the loyalty programme
Last updated: August 12, 2026
These Terms and Conditions govern participation in Fahana The Club, the loyalty programme of Fahana Hotels & Residences, operated by TAJINASTE BEACH, S.L., Tax Identification Number (CIF) B76284322, hereinafter referred to as “Fahana”.
Registration and participation in Fahana The Club constitute acceptance of these Terms and Conditions and the applicable Privacy Policy.
1. FAHANA THE CLUB
Fahana The Club is the loyalty programme of Fahana Hotels & Residences, created to recognise and offer special benefits to guests who choose to stay repeatedly at our properties.
The programme allows members to earn points for nights spent at participating Fahana properties and progressively access different membership levels and benefits.
Participation in Fahana The Club is personal, free of charge and non-transferable, unless Fahana expressly determines otherwise.
2. PARTICIPATING PROPERTIES
Fahana The Club points are earned for nights spent at any of the participating Fahana hotels and residences.
Points accumulated and the membership level achieved by a member will apply across the Fahana collection, subject to the specific terms and conditions applicable to each benefit.
Fahana may add new properties to the programme or remove properties from the programme. In such cases, the applicable conditions will be communicated to members through the appropriate channels.
3. EARNING POINTS
For each night spent at a participating Fahana property, the member will receive:
1 night = 100 points
Points will be credited to the member’s personal Fahana The Club account and may be earned regardless of which participating Fahana property the member stays at.
Only nights actually stayed by the account holder will qualify for points.
Cancelled or unused nights will not generate points.
Fahana may establish specific conditions for certain rates, promotions, group bookings, complimentary stays, collaborations, exchanges, awards or other special accommodation arrangements.
3.1. POINT OWNERSHIP
Fahana The Club points are awarded exclusively to the person named as the booking holder, as identified in Fahana’s reservation system.
Each eligible night will generate 100 points for the booking holder, regardless of the number of guests staying in the room or accommodation unit.
Companions, additional guests or other persons included in the same booking will not earn points individually for that stay, unless they are the holder of a separate booking and independently meet the requirements to participate in Fahana The Club.
Points may not be divided, shared or allocated among different guests included in the same booking.
If the same person makes multiple bookings in their own name covering the same or overlapping stay period, Fahana may determine, based on the circumstances and its reservation systems, which nights are eligible for points, ensuring that points are not awarded more than once for the same night.
For bookings made through third parties, companies, travel agencies, tour operators or other intermediaries, points will only be awarded where the booking and rate are eligible for Fahana The Club points and in accordance with the specific conditions established by Fahana.
4. POINT VALIDITY AND ACCUMULATION PERIOD
Fahana The Club points will be valid for twenty-four (24) months from the date of the night that generated them.
The Fahana The Club programme operates on a rolling twenty-four (24)-month period. Therefore, at any given time, only valid nights and points accumulated during the previous twenty-four (24) months will be taken into account.
Each eligible night will generate 100 points and will have its own twenty-four (24)-month validity period.
Once this period expires, the points associated with that night will automatically expire and will no longer count towards determining the member’s level.
Expired points may not be reinstated, redeemed or used at a later date, unless Fahana expressly determines otherwise.
A member’s level may change depending on the points and nights that remain valid at any given time.
Therefore, achieving a particular membership level does not guarantee that the level will be maintained indefinitely. Members must maintain a sufficient number of valid nights or points within the rolling twenty-four (24)-month period in order to retain the corresponding level.
Fahana may inform members of their points balance, current level and, where possible, upcoming point expiry through the communication channels available.
5. FAHANA THE CLUB MEMBERSHIP LEVELS
Fahana The Club has three membership levels:
Silver, Gold and Platinum.
5.1. SILVER
Members will reach Silver status from their first night, equivalent to 100 valid points.
Silver benefits include:
- 5% off eligible stays.
5.2. GOLD
Members will reach Gold status after 15 nights or 1,500 valid points accumulated within the previous twenty-four (24) months.
Gold benefits include:
- 10% off eligible stays.
- Early check-in, subject to availability.
- Late check-out, subject to availability.
- A complimentary one-hour massage when the member celebrates their birthday during a stay at Fahana.
5.3. PLATINUM
Members will reach Platinum status after 29 nights or 2,900 valid points accumulated within the previous twenty-four (24) months.
Platinum benefits include:
- 12% off eligible stays.
- All Gold benefits.
- A special welcome amenity, selected by Fahana.
- A complimentary airport transfer for stays of 7 nights or more, subject to the applicable service conditions.
Benefits may be subject to availability, blackout dates, specific rates, booking conditions, operational capacity or any other specific conditions communicated by Fahana.
6. APPLICATION OF BENEFITS
Membership benefits may be enjoyed at participating Fahana properties, subject to the specific terms and conditions applicable to each benefit.
Fahana The Club discounts may not necessarily be combined with other promotions, special offers, promotional codes, negotiated rates or other commercial conditions, unless expressly stated otherwise by Fahana.
The applicable discount will only apply to the products and services determined by Fahana as eligible.
Unless expressly stated otherwise, discounts may not apply to:
- Additional services.
- Food and beverage consumption.
- Minibar.
- Experiences.
- Transfers.
- Treatments.
- Supplements.
- Taxes or charges where legally not eligible for discount.
- Other services not included in the accommodation rate.
Fahana may establish specific blackout dates, rates, room categories or other conditions excluded from Club benefits.
7. EARLY CHECK-IN AND LATE CHECK-OUT
Early check-in and late check-out associated with Gold and Platinum membership are subject to availability.
These benefits do not guarantee a specific check-in or check-out time.
Availability will be determined by the relevant property based on occupancy and operational circumstances.
If the benefit is not available, the member will check in and check out according to the property’s standard times, without any entitlement to financial compensation.
8. BIRTHDAY BENEFIT
The Gold birthday benefit consists of a complimentary one-hour massage during a stay at a participating Fahana property.
To enjoy this benefit, the member must be staying at Fahana during their birthday celebration period and make the relevant request or reservation in advance.
The benefit:
- Is personal and non-transferable.
- Cannot be exchanged for cash.
- Cannot be exchanged for a discount or credit, unless expressly determined otherwise by Fahana.
- Is subject to service availability.
- May require advance booking.
The service is subject to the operational conditions of the property and the relevant service provider.
9. AIRPORT TRANSFER
The complimentary airport transfer associated with Platinum membership is available for stays of 7 nights or more, subject to the conditions established by Fahana.
The service must be requested in advance and is subject to availability and the operational conditions of the transport service.
Fahana may establish limitations regarding the number of passengers, luggage, times, airports of origin or destination and any other conditions necessary for the provision of the service.
The benefit cannot be exchanged for cash or applied retrospectively to transportation services booked directly by the member.
10. SPECIAL WELCOME AMENITIES
The special welcome amenities associated with Platinum membership will be determined by Fahana according to the property, availability, season and operational circumstances.
Welcome amenities may vary between properties and may be modified or replaced by other amenities of a similar nature or value.
Welcome amenities are personal and cannot be exchanged for cash, credit or discounts unless expressly stated otherwise by Fahana.
11. MEMBERSHIP LEVEL PROGRESSION AND RETENTION
A member’s level will be determined based on valid nights and points accumulated during the previous twenty-four (24) months.
Nights and points earned at any participating Fahana property may contribute towards membership level progression.
When points reach their expiry date, they will no longer count towards determining the member’s level.
As a result, a member’s level may increase or decrease depending on their activity and the age of their accumulated points.
Members may consult their current level and points balance, where this functionality is available, through the channels provided by Fahana.
12. CHANGES TO THE PROGRAMME TERMS AND BENEFITS
Fahana reserves the right to modify, update, expand, replace or discontinue, in whole or in part, the terms, membership levels, earning criteria, points, discounts, benefits, services, experiences or any other feature of Fahana The Club, where justified by commercial, operational, economic, technological, legal, strategic or other legitimate reasons.
Changes may affect, among other things:
- Discount percentages.
- The number of points required to reach a membership level.
- Benefits associated with each level.
- Participating properties.
- Conditions for using benefits.
- Included services.
- Available experiences.
- Requirements for joining or remaining in the programme.
Fahana may make such changes without being required to maintain indefinitely the conditions, benefits or services applicable at the time of registration, provided that such changes comply with applicable law.
Material changes will be communicated to members through the channels Fahana considers appropriate, including, where applicable, publication of the updated Terms and Conditions on the official Fahana website.
Changes will apply prospectively and will not affect rights already acquired by a member in respect of stays, services or benefits that have already been expressly confirmed, except where modification or cancellation is required due to legal, safety, impossibility of performance, force majeure or other objective circumstances.
Continued participation in Fahana The Club after the effective date of amended terms will constitute acceptance of the amended terms.
Nothing in this provision shall be interpreted as a waiver by the member of any rights granted to consumers under applicable law.
13. SUSPENSION OR TERMINATION OF THE PROGRAMME
Fahana may temporarily suspend or terminate Fahana The Club where justified by commercial, operational, economic, technological, legal or strategic reasons.
If the programme is terminated, Fahana will inform members within a reasonable period where possible and in accordance with applicable law.
Termination of the programme will not affect bookings already confirmed where specific Club benefits have been expressly included and confirmed, unless providing such benefits becomes legally or objectively impossible.
14. MISUSE AND FRAUD
Fahana may suspend or cancel an account where there are reasonable grounds to believe that the member has engaged in:
- Fraudulent or improper use of the programme.
- Manipulation of points or account information.
- Creation of duplicate accounts.
- Improper transfer or use of benefits.
- Obtaining points through false information.
- Conduct contrary to these Terms and Conditions.
- Any conduct intended to obtain benefits unlawfully or contrary to the intended operation of the programme.
In such cases, Fahana may cancel improperly obtained points and, where appropriate, suspend or terminate participation in the programme, without prejudice to any legal action that may be available.
15. PERSONAL ACCOUNT
Each member may hold only one personal Fahana The Club account.
The information associated with the account must be kept accurate and up to date.
Members are responsible for informing Fahana of any changes to their personal information that may affect the proper management of their account.
Fahana may request additional information where necessary to verify the identity of the account holder or ensure the proper operation of the programme.
16. PERSONAL DATA PROTECTION
Personal data provided by the member will be processed by TAJINASTE BEACH, S.L., as data controller where applicable, in accordance with Fahana’s Privacy Policy and applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR) and applicable Spanish legislation.
Personal data may be processed for, among other purposes:
- Managing registration and participation in Fahana The Club.
- Recording and managing nights and accumulated points.
- Determining and managing membership level.
- Applying the corresponding benefits.
- Managing bookings, services and experiences associated with the programme.
- Handling enquiries, requests and complaints relating to the Club.
- Complying with applicable legal obligations.
The legal basis for each processing activity will be the applicable legal basis under current legislation.
Where consent is required for a specific purpose, it will be obtained through a free, specific, informed and affirmative action.
Members may exercise their applicable data protection rights, including the rights of access, rectification, erasure, objection, restriction and data portability, where applicable.
For further information, members may consult Fahana’s Privacy Policy.
17. COMMUNICATIONS AND PROMOTIONS
By registering for Fahana The Club, members agree to receive communications necessary for the management and operation of the programme, including information relating to:
- Their account.
- Accumulated points.
- Membership level.
- Available benefits.
- Bookings and stays.
- Fahana The Club updates.
- Changes to the programme Terms and Conditions.
- Information necessary for the proper provision of Club-related services.
In addition, where there is a valid legal basis under applicable law, Fahana may send commercial and promotional communications relating to Fahana The Club and Fahana Hotels & Residences, including:
- Promotions.
- Special offers.
- New properties.
- Experiences.
- Services.
- Events.
- Exclusive member benefits.
- Other Fahana commercial news.
Commercial communications may be sent through the contact details provided by the member, including email, SMS, WhatsApp or other electronic communication channels, where there is a valid legal basis for doing so.
Where applicable law requires specific consent for certain commercial communications, such consent will be requested separately.
Where applicable law permits commercial communications regarding Fahana’s own similar products or services previously purchased by the customer, Fahana may send such communications provided that the recipient is given a simple and free mechanism to object to receiving further communications.
Members may object to commercial communications or withdraw previously provided consent, where applicable, without this necessarily resulting in termination of their Fahana The Club membership.
Each commercial communication will include, where applicable, a simple and free mechanism for opting out of future promotional communications.
18. CANCELLATION OF FAHANA THE CLUB MEMBERSHIP
Members may request cancellation of their Fahana The Club membership at any time and free of charge.
To request cancellation, members must send an email to:
The request should include the member’s full name and, preferably, the email address associated with their Fahana The Club account in order to allow Fahana to correctly identify the account.
Once the request has been received and processed, the member’s account will be cancelled and will no longer accumulate new points or generate new Club benefits.
Unused points, membership levels and benefits may be cancelled upon termination of membership, unless Fahana expressly determines otherwise or applicable law provides otherwise.
Cancellation of Fahana The Club membership does not necessarily result in the immediate deletion of all personal data where Fahana is required to retain certain information to comply with legal obligations, address potential liabilities or manage existing contractual relationships, in accordance with Fahana’s Privacy Policy and applicable law.
Cancellation of Club membership is separate from the member’s right to object to or withdraw consent for commercial communications, where applicable.
19. LIABILITY
Fahana will make reasonable efforts to ensure the proper operation of the programme and the availability of advertised benefits.
However, certain benefits depend on availability, operational capacity, third-party providers, weather conditions, unforeseen circumstances, force majeure or other circumstances that may temporarily prevent their provision.
Where a benefit cannot be provided due to an objective circumstance beyond Fahana’s reasonable control, Fahana may, where reasonably possible, offer an equivalent alternative or inform the member that the benefit cannot be provided.
Nothing in these Terms and Conditions shall limit any rights granted to consumers under applicable law.
20. COMPLAINTS
Members may contact Fahana to submit any enquiry, incident or complaint relating to Fahana The Club through the customer service channels made available by Fahana.
For matters specifically relating to Club membership or cancellation, members may contact:
Fahana will endeavour to handle complaints diligently and in accordance with applicable law.
21. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by Spanish law.
In the event of a dispute, the parties will submit to the courts and tribunals having jurisdiction under applicable law, in all cases respecting the mandatory consumer protection provisions applicable to consumers.
22. ACCEPTANCE OF THE TERMS AND CONDITIONS
Registration for Fahana The Club means that the member declares that they have read and understood these Terms and Conditions and agrees to be bound by them.
The member agrees to receive communications necessary for the management and operation of Fahana The Club.
Commercial communications from Fahana The Club and Fahana Hotels & Residences will be sent in accordance with the applicable legal basis and current legislation, including any applicable mechanisms for objection or withdrawal of consent.
The current Terms and Conditions of Fahana The Club will remain available through Fahana’s official channels.
PROGRAMME OWNER DETAILS
FAHANA THE CLUB
The more you return, the more Fahana becomes yours.
Programme owner: TAJINASTE BEACH, S.L.
Tax Identification Number (CIF): B76284322
Registered office: Calle Taibique, 4, 35259 Ingenio, Las Palmas, Spain
Fahana The Club contact email: marketing@fahanahotels.com